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Dead Men Walking

dMw Chit Chat => The Beer Bar => Technology Section => Topic started by: delanvital on February 15, 2006, 02:32:48 PM

Title: Inspiron 9100 problem
Post by: delanvital on February 15, 2006, 02:32:48 PM
Right... uhm... here goes:

A colleague here at work has an Inspiron 9100 with an RM9800 card. After installing SP2 the screen goes black when reaching windows login, where the resolution goes up.

He has tried reinstalling windows and all others kinds of things. He needs SP2 to run Visual Studio so...

I have googled my ass off and have found some solutions. Like removing all drivers with DC and installing Omega drivers. To no avail.

I have found out, that SP2 for some reason disables some features in the Dell RM9800 driver, which should have been adressed by Dell back in october. With black screen, BSoD etc as a result.

Support is useless. They refer to the latest driver on their homepage which my friend has tried to install in all kinds of combination with reinstall, drivers and SP2. But that is Dell...

Any ideas? :blink:
Title: Inspiron 9100 problem
Post by: Anonymous on February 15, 2006, 02:40:55 PM
Can he boot into safe mode and set a "safe" display resolution/refresh rate combination from there?
Title: Inspiron 9100 problem
Post by: delanvital on February 15, 2006, 02:42:41 PM
QuoteOriginally posted by BlueBall@Feb 15 2006, 03:40 PM
Can he boot into safe mode and set a "safe" display resolution/refresh rate combination from there?
[post=112503]Quoted post[/post]
[/b]

He can boot in safemode, in which he cannot set resolution of course, and he can also boot in VGA mode. He has done that a few times, tried all kinds of resolutions, but when he gets back to windows the problem occurs again.

Are you thinking refresh rate? He used only allowed frequencies. Besides most monitors should be able to run 800x600 at a reasonable hertz?

His english is a bit poor, but I also got the impression that enabling a secondary monitor works in some way, not sure though.

Edit: this problem only occurs after SP2 has been installed. Dell has acknowledged that this is a problem. But they should have fixed it.
Title: Inspiron 9100 problem
Post by: Anonymous on February 15, 2006, 02:48:55 PM
According to this article you have to install the updated video drivers before installing SP2:

http://techbase.msu.edu/viewpathfinder.asp?id=380#4795 (http://techbase.msu.edu/viewpathfinder.asp?id=380#4795)
Title: Inspiron 9100 problem
Post by: Anonymous on February 15, 2006, 02:50:32 PM
...and here is Dell's Pre-SP2 checklist:

http://support.dell.com/support/topics/glo...dhs&cs=19#step4 (http://support.dell.com/support/topics/global.aspx/support/kb/en/document?dn=1090437&c=us&l=en&s=dhs&cs=19#step4)
Title: Inspiron 9100 problem
Post by: delanvital on February 15, 2006, 02:53:41 PM
QuoteOriginally posted by BlueBall@Feb 15 2006, 03:48 PM
According to this article you have to install the updated video drivers before installing SP2:

http://techbase.msu.edu/viewpathfinder.asp?id=380#4795 (http://techbase.msu.edu/viewpathfinder.asp?id=380#4795)
[post=112505]Quoted post[/post]
[/b]

Done that to no avail.
Title: Inspiron 9100 problem
Post by: delanvital on February 15, 2006, 02:54:38 PM
QuoteOriginally posted by BlueBall@Feb 15 2006, 03:50 PM
...and here is Dell's Pre-SP2 checklist:

http://support.dell.com/support/topics/glo...dhs&cs=19#step4 (http://support.dell.com/support/topics/global.aspx/support/kb/en/document?dn=1090437&c=us&l=en&s=dhs&cs=19#step4)
[post=112506]Quoted post[/post]
[/b]

All drivers were up-to-date before applying SP2. He has also tried the opposite.
Title: Inspiron 9100 problem
Post by: Anonymous on February 15, 2006, 02:56:01 PM
Did he update the BIOS to latest version?

Is there an update for video BIOS?
Title: Inspiron 9100 problem
Post by: delanvital on February 15, 2006, 03:08:52 PM
QuoteOriginally posted by BlueBall@Feb 15 2006, 03:56 PM
Did he update the BIOS to latest version?

Is there an update for video BIOS?
[post=112509]Quoted post[/post]
[/b]

Bios and GPU bios was updated to latest from Dell.
Title: Inspiron 9100 problem
Post by: Anonymous on February 15, 2006, 03:17:52 PM
In that case I'm stumped. Has he tried calling Dell?
Title: Inspiron 9100 problem
Post by: delanvital on February 15, 2006, 03:20:18 PM
QuoteOriginally posted by delanvital@Feb 15 2006, 03:32 PM
Support is useless. They refer to the latest driver on their homepage which my friend has tried to install in all kinds of combination with reinstall, drivers and SP2. But that is Dell...

Any ideas? :blink:
[post=112500]Quoted post[/post]
[/b]
Title: Inspiron 9100 problem
Post by: Anonymous on February 15, 2006, 03:20:38 PM
no sorry :(

What about an external monitor, what happens then?
Title: Inspiron 9100 problem
Post by: delanvital on February 15, 2006, 03:24:15 PM
As mentioned above that works to some extent. I will look into that. Even though a functional external display is no fix.
Title: Inspiron 9100 problem
Post by: Anonymous on February 15, 2006, 03:28:46 PM
QuoteOriginally posted by delanvital@Feb 15 2006, 03:24 PM
As mentioned above that works to some extent.
[post=112523]Quoted post[/post]
[/b]
You obviously meant to say "As NOT mentioned above" ;)

Well I can't see where you said it :D
Title: Inspiron 9100 problem
Post by: delanvital on February 15, 2006, 03:37:39 PM
QuoteOriginally posted by delanvital@Feb 15 2006, 03:42 PM
His english is a bit poor, but I also got the impression that enabling a secondary monitor works in some way, not sure though.
[post=112504]Quoted post[/post]
[/b]

  :)
Title: Inspiron 9100 problem
Post by: Anonymous on February 15, 2006, 03:39:45 PM
QuoteOriginally posted by delanvital@Feb 15 2006, 03:37 PM
:)
[post=112526]Quoted post[/post]
[/b]
Sorry. My english is a bit poor. I missed that bit. (well I remember seeing it but had it in my mind as running two monitors not 1 for some strange reason)
Title: Inspiron 9100 problem
Post by: delanvital on February 15, 2006, 03:42:56 PM
QuoteOriginally posted by BlueBall@Feb 15 2006, 04:39 PM
Sorry. My english is a bit poor. I missed that bit. (well I remember seeing it but had it in my mind as running two monitors not 1 for some strange reason)
[post=112527]Quoted post[/post]
[/b]

Well I can't expect you to read all the nonsense I let out :D

Thanks for trying to help me out  8)  I have asked him to double-check what drivers he updated prior to the SP2 installation. Who knows, it is not that unlikely that the bluetooth gear caused it - if you read some articles regarding related issues. :dummy:
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