Could someone please tell me an email address or phone number (or even both) that I contact to get my money back for BF3.
It doesn't run on my PC. Hundreds of people are having the same problem as me and I've decided enough is enough for me and PC gaming. Every time I try it with the best of intentions and every time it ends in disaster.
I really want my money back.
Not to sound rude, but RAGE QUIT!
No seriously, what are your computer specs? Might be that you are just trying to run it on something that's not up to the job.
I'm running it on a 4 year old PC and I'm managing to get by. Granted it took me a few weeks to get it better. Found that my gfx card was hitting 93'C. Blew out all the heatsink and whilst choking to death knocked a good 15'C off peak temps. Also overclocked my CPU from 2.4GHZ to 3.2GHZ and its helped out no end with the game lagging. Its like playing it on a new computer!
Good luck
Dan
Phenom ii 955 3.2ghz
msi 560ti oc
More than enough. Google bf3 mouse jitter and you will see I am far from alone. I've gained even more love for my 360 after all this to be honest.
I'm actually tempted to do the same, just because the game is so unstable.
This isn't rage quit. I've paid 30 pound for something that is broken. The same way I buy anything else from a shop that is broken I take it back for a refund.
Seriously, if anyone knows who to contact please post the details in here.
Sorry about your lack of humour...
Have you googled for a refund, or contacted EA?
Sent from my GT-N7000 using Tapatalk
Don't think you will have any joy in getting a refund I'm afraid (same for all used software) although Ghosty did on MW3 I think (or was it BO?)
Where did you purchase it from?
The fact that the product has a defect that was present from the day of release, or from a patch that has rendered the product to be unusable might be your case in argument, but they will say it is to do with your hardware / setup etc.........I'm not sure tbh
Also, have you tried a controller for the PC instead? (Although that might cause even more problems lol)
Good luck getting a refund:)
please let us know here how you get on.
It's a real shame that you found the pc version so unstable on your system.
personally I've been on since day 1 and have only had a few crashes or prroblems in the early days, it runs fine for me.
I'm only saying that because I'm sure yours is a hardware/driver problem that could be overcome.
Quote from: Snokio;344106Don't think you will have any joy in getting a refund I'm afraid (same for all used software) although Ghosty did on MW3 I think (or was it BO?)
Where did you purchase it from?
The fact that the product has a defect that was present from the day of release, or from a patch that has rendered the product to be unusable might be your case in argument, but they will say it is to do with your hardware / setup etc.........I'm not sure tbh
Also, have you tried a controller for the PC instead? (Although that might cause even more problems lol)
I'd be looking for a refund too if I were in Gunnzie's boots.
GL with that.
Have you tried Black-Ops or RO2? :P
they still bug out for people
If you are in the UK I think you can get it back through the sale of goods act but I honestly don't know
If you say that the product was not fit for purpose and if I can run BF3 on £480 laptop then whatever you have should be able to handle it. If you can prove that it is a fault with the game then hey you might get lucky. But don't quote me, a teenager, on consumer law in anyway please :rolleyes:
Hmm, don't get me started on my BF3 problems. It all started after the first patch. Still I'm shooting about and having a good time.
BTW, lacking skills on how to play on the PC? Even my nephew (from here to be known as "Mini_King" age 8) is actually getting quit good at it. He playes with a helicopter better then his dad, King!!!
I should make a movie of him playing sometime!!
i honestly only got one issue, and thats game stuttering while running youtube in the background, but i knew that would happen as the game gets locked to 30 fps -.-
but im sad to hear you go m8
Warning, doom and gloom ahead, no good news here :sad:
The law with respect to software is very grey at the moment and there's very little case law that has dealt with this. The main issue is whether software is classified as a 'Good' or a 'Service'. Software companies usually make it clear in their T&C's that you do not 'own' the software you buy, you have a licence to 'use' it only. They do not sell you the game itself, only the right to play it. And that's an important distinction.
It's been decided by the UK courts that the physical medium that software comes on is covered by the Sale of goods Act however. So if your disc has a scratch you should be able to have it replaced at no cost to you. However the service i.e. the game itself is not covered under The Sale of Goods Act 1979. instead it is covered by the Supply of Goods and Services Act 1982 which is much less demanding on the supplier. It only asks that the service be provided with 'reasonable skill and care' rather than being 'of satisfactory quality' as required under the Sale of Goods Act. What this means is that theoretically as long as 'reasonable skill and care' has been taken by the supplier the service doesn't actually have to work! The supplier just has to do their best to make it work. The European commission thinks this concept is as daft as it sounds and is sloooooowly working to introduce some clarity and common sense to the law.
So sadly it's going to be difficult to the point of impossible to get a refund based on the argument that the game is broken. The publisher will claim it works flawlessly on millions of different computers and only has problems in a relatively small number of cases. They have therefore provided the game code with 'reasonable skill and care'. They could also argue that a problem might be caused by any one of several other issues i.e. another piece of software not under their control that messes with their own i.e. Anti Virus. it might also be faulty RAM, faulty HDD, faulty driver software or operating system. Likewise it could be due physical damage to the PC's components. None of which, they will claim, are the responsibility of the developer or publisher and all of which must be proven to not be present before they should be expected to accept responsibility. This defence has been used over and over by some major software companies and so they are pretty well versed in covering themselves from claims that their bug ridden unusable software should never have seen the light of day.
Their argument is fair to a point but the concern held by many gamers (me included) is that developers and publishers hide behind this legal uncertainly and offer sub standard products as consequence. Sadly non of this is very helpful for your BF3 issue but personally I wouldn't hold out much hope of seeing your money. I'd still take the time to ask for a refund though, you never know.
I was going to try and post words to the effect of Smilodon's post, but he's explained it in a much better way than I ever could.
Your chances of getting a refund are approximately naff-all.
As from the advice posted below i can only suggest you first speak to ea support via battlelog support or on the telephone and try and get a refund/money off voucher type jobby otherwise put the game on ebay.
I have found that various systems have their own problem with this game.
I could not launch the game without it crashing at startup when i had my CPU oc´ed. But i could play other games fine.
Maby the game is faulty but i do know that alot of problems is at "our" side. However i feel that a product should work even if your not a computer wizard.
Sorry if you cant understand me. Havent sleept and having trouble with the english!
You guys were right. I got told where to go basically.
As a result it's the last PC game I ever buy. I'm not a rich man and just throwing £30 down the drain isn't an option.
To save repeating myself I will link to this post
http://www.deadmen.co.uk/forum/showthread.php?35150-Mouse-Stutter&p=344206&viewfull=1#post344206
Even though you have fixed it i had a whine at battlelog EA/Dice Customer support and managed to get 10% off my next origin purchase so i would still recommend having a moan at them they might give you one also.