Dead Men Walking

Dead Men Walking - Bricks 'n Mortar => Our Server => Topic started by: Neys on June 25, 2018, 08:10:48 PM

Title: RESOLVED: BA 5 down?
Post by: Neys on June 25, 2018, 08:10:48 PM
I can't seem to reach BA5, forum seems to be fine though. Is it on me or is it on the server?

Greetings
Neys
Title: RESOLVED: BA 5 down?
Post by: Seany on June 25, 2018, 08:12:21 PM
As far as I can tell it was fine up till about 20:00, then I couldn't access Stats page or admin page.
Title: RESOLVED: BA 5 down?
Post by: Neys on June 25, 2018, 08:15:11 PM
Just guessing in the wild: Microsoft Windows has discovered an important new spyware to be installed on your server. Please wait while rebooting the system multiple times...
Title: RESOLVED: BA 5 down?
Post by: TeaLeaf on June 25, 2018, 08:22:01 PM
Forum runs on a different box, so as to avoid a single point of failure.   We'll look into BA5 being offline, sorry for the disruption.
Title: RESOLVED: BA 5 down?
Post by: TeaLeaf on June 25, 2018, 08:31:19 PM
There seems to be a network issue.  We're following up on it and hope it will be resolved soon.
Title: RESOLVED: BA 5 down?
Post by: Seany on June 25, 2018, 08:32:16 PM
Cool, thanks for having a look!
Title: RESOLVED: BA 5 down?
Post by: TeaLeaf on June 25, 2018, 08:49:07 PM
Looking like there is a possibility it might be a hardware issue now.  We won't know until the morning I'm afraid as that's when we'll have someone in front of BA5.  We'll sort asap.
Title: RESOLVED: BA 5 down?
Post by: Neys on June 25, 2018, 08:52:04 PM
Quote from: TeaLeaf;432434Looking like there is a possibility it might be a hardware issue now.  We won't know until the morning I'm afraid as that's when we'll have someone in front of BA5.  We'll sort asap.

OK, thanks for looking into this anyways :) All in all, the servers are working very well. It's normal that sometimes something breaks...

Have a nice evening
Neys
Title: RESOLVED: BA 5 down?
Post by: albert on June 26, 2018, 09:26:54 AM
Hey TL, Would that be a hardware issue with BA5 or the local infrastructure in Brightstar?

Just curious.
Title: RESOLVED: BA 5 down?
Post by: TeaLeaf on June 26, 2018, 09:35:12 AM
BA5..

Sent from my U_Pro using Tapatalk
Title: RESOLVED: BA 5 down?
Post by: albert on June 26, 2018, 09:48:32 AM
Cheers TL, As Neys correctly states, hardware fails, it's common.
Title: RESOLVED: BA 5 down?
Post by: OldBloke on June 26, 2018, 01:34:16 PM
An update ...

The server's power supply has failed and a replacement sought. This does mean that we will be offline for a few days whilst this gets delivered/fitted.

So please accept our apologies for the obvious inconvenience this will inevitably cause.
Title: RESOLVED: BA 5 down?
Post by: Seany on June 26, 2018, 03:08:47 PM
Quote from: OldBloke;432462An update ...

The server's power supply has failed and a replacement sought. This does mean that we will be offline for a few days whilst this gets delivered/fitted.

So please accept our apologies for the obvious inconvenience this will inevitably cause.

No bother at all Oldie, these things happen.  Cheers for the update!
Title: RESOLVED: BA 5 down?
Post by: TwoBad on June 26, 2018, 04:18:43 PM
Thanks for the update and efforts guys.  I'll host Arma if need be, so no worries here.  Cheers
Title: RESOLVED: BA 5 down?
Post by: albert on June 28, 2018, 10:20:04 AM
Hi OB, is there any ETA for the PSU replacement so far?
Cheers,
Albert
Title: RESOLVED: BA 5 down?
Post by: OldBloke on June 28, 2018, 10:32:35 AM
Quote from: albert;432501Hi OB, is there any ETA for the PSU replacement so far?
Cheers,
Albert

Friday was quoted for delivery but it may well be early next week before we're back up.
Title: RESOLVED: BA 5 down?
Post by: albert on June 28, 2018, 11:30:53 AM
Quote from: OldBloke;432502Friday was quoted for delivery but it may well be early next week before we're back up.

Thanks mate.
Title: RESOLVED: BA 5 down?
Post by: TeaLeaf on June 29, 2018, 10:30:45 AM
Replacement PSU has arrived, been fitted and the server is booting up.   We have yet to do any testing or start any game servers but hopefully these will be back online ready for this evening's gaming.
Title: RESOLVED: BA 5 down?
Post by: Chaosphere on June 29, 2018, 10:39:08 AM
Great news, fingers crossed. Thanks TL and Gandy for the quick fix! :yahoo:
Title: RESOLVED: BA 5 down?
Post by: Penfold on June 29, 2018, 11:02:25 AM
Yes, thanks chaps and apologies for the break in an otherwise superb service chaps :thumbsup2:
Title: RESOLVED: BA 5 down?
Post by: TwoBad on June 29, 2018, 11:19:37 AM
Thanks all, your work is appreciated !!
Title: RESOLVED: BA 5 down?
Post by: albert on June 29, 2018, 11:45:45 AM
Thanks guys, is there any funding required to help with this replacement? I assume it was bought in rather than covered under a support replacement contract Happy to contribute.
Title: RESOLVED: BA 5 down?
Post by: TeaLeaf on June 29, 2018, 11:55:45 AM
The PSU was purchased using our current community fund Albert, so no contribution is currently required, but the offer is greatly appreciated.   We are however undergoing a review of our infrastructure at the moment as BA5 is approaching 5 years old now, so there might be more news on that front when we have completed our review.
Title: RESOLVED: BA 5 down?
Post by: Evilntwisted on June 29, 2018, 12:04:31 PM
I am sure you have all the experts you need with this lot but let me know if you need any help on specifying or configuring servers. (as long as its windows, Linux can do 1)
Title: RESOLVED: BA 5 down?
Post by: albert on June 29, 2018, 01:40:55 PM
Well BA5 seems to be back and happy again, well at least I'm in Conan Exiles with no problems or issues. Thanks.
Title: RESOLVED: BA 5 down?
Post by: Whitey on June 29, 2018, 01:46:41 PM
I'm still in the process of checking things out but it all looks good.  Fill your boots.  For game admins with access to the web control page, it will be down for the next hour.
Title: RESOLVED: BA 5 down?
Post by: BrotherTobious on June 29, 2018, 01:47:26 PM
Thanks for the hard work lads!
Title: RESOLVED: BA 5 down?
Post by: Whitey on June 29, 2018, 02:44:25 PM
The Web admin app is back now as well.
Title: RESOLVED: BA 5 down?
Post by: Seany on June 29, 2018, 03:02:06 PM
Yep, all looks back to normal now.  Thanks guys, appreciate it!

Cheers!
Title: RESOLVED: BA 5 down?
Post by: Neys on June 29, 2018, 06:22:17 PM
:thumbup: thanks guys