My dad has real connection-dropping problems with his ADSL since he bought a DG834(v2). Occasionally the modem will connect solidly for a few hours, but most of the time it drops after about 1 minute, then reconnects, drops, etc, etc. I've fiddled with the settings briefly but cannot get rid of this problem...
It's nothing to do with the PC because the router displays this behaviour when just it is connected to the ADSL line.
The Voyager 105 USB ADSL modem supplied as part of his broadband package worked fine, but after he had some serious problems with trojans, worms, viruses, etc he got rather annoyed and bought a modem with a hardware firewall (on my advice...). Now that is giving him connection problems.
His ISP is BT broadband and he's on the Basic package (~1Gb £17.99 or something) which he got without consulting me, ...why must parents insist on getting the isp just because it has BT in the name, causes so much confusion!
I've tried updating the netgear's firmware to the latest version as well as the latest official beta version, made no difference. I tried my own dg834G-v2 running older firmware (which works brilliantly at my place) and it did the same connection dropping thing. The only thing I can think of now is that either line is noisy (but why does the Voyager work well then? is it a better modem!?) or that BT is kicking his connection because it's getting a funny MAC address or something?
:help:
Is he losing synch with the exchange (no SHOWTIME) or is he losing connection to his ISP?
What's the SNR margin and loop attentuation on his line?
What speed is he trying to connect at?
Has the speed recently been changed?
TL.
QuoteOriginally posted by TeaLeaf@Jun 17 2005, 07:41 AM
Is he losing synch with the exchange (no SHOWTIME) or is he losing connection to his ISP?
What's the SNR margin and loop attentuation on his line?
What speed is he trying to connect at?
Has the speed recently been changed?
TL.
[post=86331]Quoted post[/post]
Dunno what SHOWTIME is. Is that different to UPTIME?
but this is the info on attenuation etc according to the router
ADSL Link Downstream Upstream
Connection Speed 576 kbps 288 kbps
Line Attenuation 23 db 11 db
Noise Margin 31 db 31 db
speed has remained the same (pretty certain he signed up for half a meg or thereabouts) and these figues seem well within the limits of operation (which according to adslguide are greater than 6 for noise and less than 60 for attenuation)
Those figures look pretty decent and would easily support a 2meg DSL link.
Have any new items of telecoms equipment (e.g. Sky box) been connected? Try unplugging all the other phones/telecoms equipment, leaving just the router, and see if that makes a difference.
If no joy, try unscrewing the faceplate on the BT master socket and just connecting the router to the socket inside. It disconnects the household phone wiring, just to rule that out, and connects the router directly to BT's local loop. He'll be without a telephone line for voice whilst he does this. If it all springs in to life, you'll know the fault is within his household phone wiring.
Could it be all his filters aren't working properly? They do fail now and again.
Ok i had the same router a while back and had the same problems. Firstly see if he has any extension cables going to and from the computer to the telephone sockets as this may be the problem and that they have adsl filters. Also it may be the LAN card as i had this problem regularly a while back! Ring up netgear and do an RMA of the router thats what i did to solve the problem. Ring up Bt and say you keep loosing the internet ad an engineer may upgrade your line. Due to some lines being old his line may cause the problem. Hope these solutions help