Tracert to Forums

[TeaLeaf]

We're experiencing intermitent transit problems with connections to the forums.  In order to help track it down please post here any tracert please to demonstrate the routing you have to forums.  Check it using //www.deadmen.co.uk.  

Let's see if we can track the problem down ASAP.

TL.

//www.deadmen.co.uk

tracert //www.deadmen.co.uk

Tracing route to //www.deadmen.co.uk [87.240.138.27]
over a maximum of 30 hops:

  1    <1 ms    <1 ms    <1 ms  192.168.1.1
  2   307 ms   305 ms   308 ms  host-87-240-128-5.hi-velocity.net [87.240.128.5]

  3   301 ms   282 ms   276 ms  host-87-240-128-9.hi-velocity.net [87.240.128.9]

  4   250 ms   230 ms   212 ms  host-87-240-128-50.hi-velocity.net [87.240.128.5
0]
  5   178 ms   179 ms   181 ms  abigail.storms-uk.com [87.240.138.27]

Trace complete.

[Anonymous]

Target Name: //www.deadmen.co.uk
         IP: 87.240.138.27
  Date/Time: 18/09/2006 18:09:31

 1    0 ms    0 ms  [192.168.1.1]
 2    8 ms    9 ms  [10.125.64.1]
 3   15 ms    9 ms  [62.31.64.40]
 4  N/A     N/A      []
 5  N/A     N/A      []
 6  N/A     N/A      []
 7  N/A     N/A      []
 8   21 ms  N/A     [194.117.136.146]
 9   26 ms  N/A     linx-gw0.enta.net [195.66.224.151]
10   22 ms  N/A     host-87-240-128-2.hi-velocity.net [87.240.128.2]
11   23 ms  N/A     host-87-240-128-50.hi-velocity.net [87.240.128.50]
12   22 ms  N/A      [87.240.138.27]

Ping statistics for //www.deadmen.co.uk
Packets: Sent = 1, Received = 1, Lost = 0 (0.0%)
Round Trip Times: Minimum = 22ms, Maximum = 22ms, Average = 22ms

[OldBloke]

Tracing route to //www.deadmen.co.uk [87.240.138.27]

over a maximum of 30 hops:



  1    <1 ms    <1 ms    <1 ms  voyager220v.home [192.168.1.1]

  2    15 ms    15 ms    16 ms  217.47.41.122

  3    15 ms    15 ms    14 ms  217.41.191.161

  4    16 ms    18 ms    18 ms  217.41.175.9

  5    16 ms    15 ms    15 ms  217.41.175.66

  6    16 ms    16 ms    17 ms  217.41.175.142

  7    17 ms    15 ms    15 ms  217.41.219.46

  8    15 ms    17 ms    15 ms  217.47.154.106

  9    16 ms    15 ms    15 ms  core2-pos7-0.bletchley.ukcore.bt.net [194.72.31.149]

 10    19 ms    19 ms    18 ms  core2-pch2.ilford.ukcore.bt.net [62.6.204.69]

 11    19 ms    18 ms    18 ms  core2-pos9-0-0.telehouse.ukcore.bt.net [62.6.201.122]

 12    21 ms    19 ms    19 ms  194.74.65.58

 13    21 ms    19 ms    20 ms  te5-3.telehouse-east2.bdr.enta.net [87.127.236.37]

 14    22 ms    19 ms    19 ms  te5-1.telehouse-east.bdr.enta.net [87.127.236.33]

 15    25 ms    19 ms    19 ms  host-87-240-128-2.hi-velocity.net [87.240.128.2]

 16    23 ms    23 ms    22 ms  host-87-240-128-50.hi-velocity.net [87.240.128.50]

 17    21 ms    22 ms    23 ms  //www.deadmen.co.uk [87.240.138.27]



Trace complete.

[Anonymous]

Try rebooting your router TL.

[Gandalf]

from home.

Code Select Expand

Tracing route to abigail.storms-uk.com [87.240.138.27]
over a maximum of 30 hops:

  1     1 ms     1 ms    <1 ms  192.168.1.1
  2    35 ms     4 ms     4 ms  host-87-240-148-9.hi-velocity.net [87.240.148.9]
  3    33 ms    29 ms    29 ms  host-87-240-128-4.hi-velocity.net [87.240.128.4]
  4    31 ms    29 ms    30 ms  host-87-240-128-9.hi-velocity.net [87.240.128.9]
  5    32 ms    29 ms    30 ms  host-87-240-128-50.hi-velocity.net [87.240.128.50]
  6    32 ms    31 ms    30 ms  abigail.storms-uk.com [87.240.138.27]

Trace complete.

however, from work it was similar to TL. A support call has been logged.

[TeaLeaf]

We have seen theproblem manifest as either the forums becoming unreachable for some users and also suffered multiple disconnects from TS (whilst Hi-V users remained connected).  Something somewhere is not quite right.

TL.

[Gandalf]

today is much better at work, anyone else seeing any improvements?

Code Select Expand

Tracing route to abigail.storms-uk.com [87.240.138.27]
over a maximum of 30 hops:

  1     5 ms     3 ms     3 ms  host-87-240-140-193.hi-velocity.net [87.240.140.193]
  2    17 ms    21 ms    18 ms  host-87-240-128-7.hi-velocity.net [87.240.128.7]
  3    18 ms    21 ms    18 ms  host-87-240-128-9.hi-velocity.net [87.240.128.9]
  4    18 ms    19 ms    20 ms  host-87-240-128-50.hi-velocity.net [87.240.128.50]
  5    21 ms    22 ms    23 ms  abigail.storms-uk.com [87.240.138.27]

Trace complete.

Code Select Expand

Tracing route to abigail.storms-uk.com [87.240.138.27]
over a maximum of 30 hops:
  0  atb-000.backoffice.internal [10.0.0.65]
  1  host-87-240-140-193.hi-velocity.net [87.240.140.193]
  2  host-87-240-128-7.hi-velocity.net [87.240.128.7]
  3  host-87-240-128-9.hi-velocity.net [87.240.128.9]
  4  host-87-240-128-50.hi-velocity.net [87.240.128.50]
  5  abigail.storms-uk.com [87.240.138.27]

Computing statistics for 125 seconds...
            Source to Here   This Node/Link
Hop  RTT    Lost/Sent = Pct  Lost/Sent = Pct  Address
  0                                           atb-000.backoffice.internal [10.0.
0.65]
                                0/ 100 =  0%   |
  1    3ms     0/ 100 =  0%     0/ 100 =  0%  host-87-240-140-193.hi-velocity.ne
t [87.240.140.193]
                                0/ 100 =  0%   |
  2   18ms     0/ 100 =  0%     0/ 100 =  0%  host-87-240-128-7.hi-velocity.net
[87.240.128.7]
                                0/ 100 =  0%   |
  3   29ms     0/ 100 =  0%     0/ 100 =  0%  host-87-240-128-9.hi-velocity.net
[87.240.128.9]
                                0/ 100 =  0%   |
  4   20ms     0/ 100 =  0%     0/ 100 =  0%  host-87-240-128-50.hi-velocity.net
 [87.240.128.50]
                                0/ 100 =  0%   |
  5   22ms     0/ 100 =  0%     0/ 100 =  0%  abigail.storms-uk.com [87.240.138.27]

Trace complete.

[TeaLeaf]

Hi-V have identified some strange DNS issues and are working on them to identify the cause.  Our apologies for nay connection problems you have experienced.

TL.