EA customer service

[CoolHand]

I have never had any problems with EA. No problems (although Origin client is not to my liking - but I do like the games they have). But read this from a frustrated Norwegian customer: http://static.gamer.no/images/13/1382/138205/61bbe87891f267ba9e6ccbca4dfe2fa2_easupport2_1306x606.f.png

Well, what do ya think?

I don't want a flame war against EA, but I think that EA would benefit from being a bit more friendly towards those people that pay for EA employees living; The customers.....

:devil:

[BrotherTobious]

I would prefer EA to keep their noses out and just publish the game get it out there not have any input.  Never going to happen,  I am surprised that MAXIS did it this way as Bioware didnt have to use Orgin to play the game you could install.  But it is the way that EA is operating and I am not giving them any more money if I can help it.

[Tutonic]

I would prefer EA to keep their noses out and just publish the game get it out there not have any input.  Never going to happen,  I am surprised that MAXIS did it this way as Bioware didnt have to use Orgin to play the game you could install.  But it is the way that EA is operating and I am not giving them any more money if I can help it.

AFAIK, they are fully owned by EA, so I doubt they any say in the matter. Maxis as a company died a long time ago.

[BrotherTobious]

Well that would explain it thanks Tut

[TheDvEight]

No surprise at all really the amount of time I spent wasted talking to EA Customer servers RE:BF3 was ridiculous...


I contacted them for game related issues that I wanted them to tell me how to fix...they couldn't (thank god for Google & The community that play the games they are more helpful).


I don't think EA are a high reputable business the way they conduct themselves leaves a lot to be desired, didn't they get voted for the worst customer service last year/beginning of this year (I'm sure someone posted it here).


I don't actually think EA can be bothered about their consumers..."If It aint broke don't fix it and if it is broke I aint going to fix it!" Springs to mind, I just think EA are happy to take the money and run.

Unfortunately there aint many other game developers making games that I enjoy so like it or lump it EA WONT change.

[smilodon]

They became big. And a lot of big companies loose their way while still being profitable cash generators . Some go like Valve and use the Internet and on the online community to seem to still be small and personal. Some go 'huge corporation' and loose touch with their customers.
Actually I think it's quite normal. Dell,  Symantec, Sky,  Virgin the list is endless. Get beyond a certain size and you start to be influenced by grey suits rather than passionate game developers. It's a rare company that can grow big  and hold onto it's soul. Google was the last great holdout for still caring about its users/customers and I'm not that sure about them anymore.

Sent from my GT-I9100 using Tapatalk 2

[ArithonUK]

Seen this thread on IGN? http://uk.ign.com/wikis/simcity/Cheats_and_Secrets

Not being able to play a game you payed 60/80 Euros for isnt worth  complaining about? Will you complain when pirates can play the game and  you cant...because of anti-piracy measures. If I ever saw bad business  this is it and I almost bought the game today, the retailer advised me  not to.

thats all games with hgih volume server stress. d3 was the same way, WoW  at launches of big expansions, even valve had a few. i suggest, if you  dont have a solution to reconfiguring a worldwide server base to know  exactly how to handle millions of users downloading/ updating / playing  and syncing information at launch without any need for hotfixes, updates  and pacthes, then stfu.

So  people should "STFU," and not complain after experiencing major issues  trying to play a game that they recently bought, for nearly three days?  Gotcha.  You're right. They probably shouldn't have bought it all, since they  were warned about a potential DRM/online-always disaster. However, in a  similar fashion to your recent post, the people who presented concern  ("complainers"), were told to also "STFU."
  Watching this debacle unfold, after warning people. Feels-good man. LOL. Unfortunately.
  BTW, the reconfiguring server bit you mention is something people  expected EA to do (prior to launch); particularly since they assured  fans things would go "smoothly". Knowing this fact, why shouldn't people  complain again?

you have every right to complain. my point is, if you dont know ****  about it, and how hard it is to configure those thing, then you dont  have say in the topic, of whether these industry professionals can do it  or not. do you really think, ea, blizzard, valve, any game copmany that  has a congested launch does this **** on purpose? OBVIOUSLY NOT. its  matter of tweaking as you go. read a ****in book about it before you  come in here trying to use my words against me. ****in moron.

He must work in customer services.

As a software developer myself, I knew at the outset EA's DRM proposal was at best, a very bad idea. But the attitude of EA towards customers they have ripped off and let down beggars belief. They've been abusive, unapologetic and threatening (refund? we'll ban your origin account!).

If software of my making causes problems for a customer, my number one priority, after I apologise, is to fix it to their satisfaction, as they are paying my wages! Heads should roll at EA for this and an off-line patch issued with an apology. Sadly this is a large american corporate, so in their view, nothing is their fault and the consumer is to blame for being a sucker in the first place.

[TheDvEight]

Kind of puts me off buying another EA Title.

[Snokio]

I don't think he is actually an EA employee (especially when you look at his avatar ), could be wrong though

[CoolHand]

I'll give EA this, they do offer compensation. Finally.

http://consumerist.com/2013/03/09/ea-admits-its-own-stupidity-will-give-away-free-games-to-people-who-bought-simcity/

[T-Bag]

I'll give EA this, they do offer compensation. Finally.

http://consumerist.com/2013/03/09/ea-admits-its-own-stupidity-will-give-away-free-games-to-people-who-bought-simcity/

So they've more than double the number of servers (120% of what it was at launch) and yet the number disrupted experiences only dropped by 80%...that means people joining are still struggling. Seems like they need another 30% more servers.

So the real question is, why did they try and launch with a little over a 3rd the amount of servers they require? I imagine in a years time they won't need as many servers...but for launch, it seems obvious that it would take quite a lot...

[smilodon]

I can see a meeting some months back where a bunch of intelligent, highly trained tech guys explained exactly what was required for a successful launch of Sim City and then left said meeting weeping after a bunch of faceless grey suits from EA HQ authorised less than half what they needed. Those same grey suits are now fading quietly into the background until the fall out is over.

[Sneakytiger]

take a look.lol

http://www.gametrailers.com/videos/7ywwp7/annoyed-gamer-an-unnatural-disaster

[ArithonUK]

The Consumerist has awarded EA the "Worst company in America" award for the second year running. Considering the stiff competition, they are really truly awful to their customers to have come out "top" yet again.

[ATTACH=CONFIG]2048[/ATTACH]

When we live in an era  marked by massive oil spills, faulty foreclosures by bad banks, and rampant  consolidation in the airline and telecom industry, what does it say about EA’s  business practices that so many people have â€" for the second year in a row â€"  come out to hand it the title of Worst Company In America?