Dell XPS 64bit upgrade

[Armitage]

For all you xps owners out there. You are entitled to a free upgrade to the equivalent version of the 64 bit vista you are running. They are not keen on honoring the police as they only seem to have ultimate as 64bit so they have to give the upgrade
You should be able to get it after a phone call, but you talk to a call centre in india. here is what you need to know.
 
XPS contact number 0844 338 1888
 

note from Dell

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Even though we are making the Vista 64bit DVD available to you, there are some points we need to make:
* Dell does not guarantee that we will have Vista 64bit drivers for your PC model
* Dell does not guarantee that your peripherals will function nor will we be making drivers for these peripherals. You will have to obtain them from the manufacturer
* Dell will not troubleshoot software issues that arise after you remove our Vista 32bit operating system and load the Vista 64bit operating system
* Dell will assist in troubleshooting hardware issues by using our Dell Diagnostic tools
We have Vista 64bit drivers for the following PCs -
XPS 730, 720H2C, 720, 710H2C, 710, 700, 600, 420, 410, 210
We do not have Vista 64bit drivers for the following PCs -
XPS 630i, One, 400, 200
Inspiron Desktops
Studio Hybrid Desktop 140G
Vostro Desktop

Note from DELL Bill B (Dell Liaison)

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I will go ahead and validate a couple of facts.
 
Per Dell policy, if you purchased 32 bit Vista of any version, you are entitled to the 64 bit DVD of the same version upon request, with the caveat that Dell does not provide complete 64 bit driver support for all platforms. XP 32-to-64 bit is excluded from this policy. Consumer (aka Home and Home Office) purchases are not eligible for the 64 bit DVD as of June 3. This is subject to change.
For customers in the U.S. region, your best bet to get the DVD is from tech support. It will help if you can use a little Dell lingo to point them in the right direction. If the agent seems unaware of the policy, or unwilling to dispatch the DVD, you might try quoting the Dell policy document something like this: "I know I am entitled to this DVD. If you would kindly check DSN policy document ID 158098, 5th bullet under Policy, first sub-bullet."
This is supposed to be a global policy, but I can not say for certain it applies in all regions, and agents in other regions may not be able to access the same internal document using the same document ID.

 
I did this but they wanted to pass me to sales to buy a copy, Then they wanted to pass me to a 3rd party company to charge me for them to install it. The finally said my system was incompatible with a 64bit OS.
I went away and got a bit more advise and I was told to quote this

but the technician is not telling you the other part of that same document the deals with customer escalations. Have the technician look up escalation in that document. It is a Note under the matrix.

you do have to stand your ground and not give up on the first no, but I think it's worth an hour on the phone. If you do have problems the Dell community forum is a great help.
 
GL

[smite]

Cheers Pete.
 
I am going to do this at the weekend.

[spudgun55]

have you installed it yet:g:

[Armitage]

have you installed it yet:g:

 
give me a chance. just got back from LAN:cheers:

[spudgun55]

strange i got back monday:D

[Armitage]

Cheers Pete.
 
I am going to do this at the weekend.

 
Let me know how you get on.