Live Messenger and AVG 8

Jabbs · May 04, 2008, 07:48:43 AM

Another problem 'fixed'

I installed AVG 8 on my PC the full version. I have the free version on my laptop. My kids use Messenger as well as me.

The Problem:
One Live Messenger account (mine) on my PC only would not sign in! It would just sit there twiddling its fingers, no error message nothing!

The other accounts mostly worked.

My laptop signed in to Live Messenger ok.

So obviously a problem with my PC and my specific account on my PC too (or so I thought).

Answer:
I tried several things but as you have gathered from the title of the thread, the issue is with AVG 8 and it's Web Shield.

AVG are apparently aware of this problem which doesn't always surface straight away and as happened with me it doesn't happen with each account on the PC either!

There is a workaround only at the moment because AVG are 'working on it'. Simply disable Web Shield for MSN and Hey Presto MSN now signs in as normal!

Note: By the way, don't disable or eben set to Manual the AVG Watchdog in Services.msc because while the Tray Icon will load, the Right Click Options will be greyed out and you won't be able to access the main AVG interface at all!

Sithvid · May 04, 2008, 10:50:48 AM

Knew AVG 8 was a pain this confirms it..

GhostMjr · May 04, 2008, 03:59:28 PM

This is interesting and thanks for bringing this up jabbs. I have been having net issues since installing avg 8. Dropping from servers, not being able to browse pages etc. I was an avg 7.5 pro customer and they wanted me to go to avg8 a free upgrade probably to use us as testers

.

I have disabled avg 8's web shield and unticked all the boxes in the menu just to be sure. Pages are loading fine again. Before pages were loading slowly. Is web shield included in the *free* version?

Also my msn was doing the same tryining to sign in but just stuck on the signing in page no error.

Avg are returning emails from tech support very slowly 4-5 days which is pretty poor and shows how swamped they are. COmplained and reported it to the supervisor of tech support

.

Lee · May 04, 2008, 04:05:48 PM

Haven't had any problems with mine on either of my computers at the moment, but definitely good to know about in advance.

GhostMjr · May 04, 2008, 04:13:50 PM

Webpages may be blocked, load slowly or not load at all. Slow as in 28k dial up speed.

Jabbs · May 04, 2008, 10:14:03 PM

Quote from: GhostMjr;230641This is interesting and thanks for bringing this up jabbs.

Also my msn was doing the same tryining to sign in but just stuck on the signing in page no error.
QUOTE]

Glad I could be of service I try and post any solutions to problems I find because I have the theory that SOMEONE out there might find it useful

As for AVG 8, my feeling is that it is a feature rich application but it slows things down to do it. The Search Shield for instance can slow web searches.

Additionally, any application that installs features (especially ones that plug in to IE and FF) is going to have some sort of overhead.

The Web shield does NOT come with the FREE version. The FREE version gets the Search Shield.

You do have the choice to install them both or not I might add.

GhostMjr · May 14, 2008, 02:29:49 PM

Right i did a complete uninstall of avg 8 as the webpages were driving me nuts. They were loading very slowly i.e. crashing out or loading at 28k modem rates.

I have gone back to avg 7.5 pro with a clean install and it runs fine.

I'm not going to avg8 until i am forced to

Jabbs · May 14, 2008, 11:15:52 PM

Quote from: GhostMjr;231447Right i did a complete uninstall of avg 8 as the webpages were driving me nuts. They were loading very slowly i.e. crashing out or loading at 28k modem rates.

I have gone back to avg 7.5 pro with a clean install and it runs fine.

I'm not going to avg8 until i am forced to

Weird how software acts differently on different systems aint it? My PC is running nicely now that I've disabled the Instant Messenger protection.

GhostMjr · June 22, 2008, 08:38:07 PM

Quote from: Jabbs;231492Weird how software acts differently on different systems aint it? My PC is running nicely now that I've disabled the Instant Messenger protection.

QuoteA major program update for AVG 8.0

Please let us inform you that a major program update for AVG 8.0 will be released on Thursday (2008/06/19). In this update the majority of issues experienced by AVG 8.0 users have been addressed.

Shame they couldn't release a fully operational version to begin with :angry:!

http://www.grisoft.com/ww.special-sp1-update-released.tpl-mcr1