BF3 server is down

[DuVeL]

It seems our server is down atm. :sad::crying::help2::excl:

[Gone_Away]

I've looked and can't log into the control panel.

[DuVeL]

I was talking to Arithon and it seems it was down last night also. Hopefully up again for Friday!

BTW, there was a general BF3 message about servers and PunkBuster.

[Gone_Away]

Hi Folks,

Something serious has gone wrong at GamingDeluxe our server provider and Host for our BF3 server. At the present moment in time, we have not been given any information as to when it will be back up again. The post below by one of the moderators of the GD forums explains it to "some" extent. The moment we hear any news, it will be posted here. If however our server is not up and running tomorrow, I would propose that he have server invasion and pile into one of the TOGA servers.

"I don't know a great deal.  I'm not GD staff, but merely a customer who  has been asked to fulfil a couple of extra functions on this forum.   However, I have been paying close attention to recent issues.

I'm sure that Gaming Deluxe will make a full announcement to customers,  as soon as they feel able.  A brief announcement was made but had to be  taken down being premature.  We also know that as part of the failure,  email communication systems related to customer controls have also been  affected, which has compunded the issues of letting us all know what is  happening.

It is unfortunately clear that the Game Control Panel systems we were  used to cannot easily be restored.  We know there have been hardware  failures and even from my limited experience of a simple RAID office  server, restoring systems from one hardware configuration onto any other  system a challenge.  From the limited part of the control panesl we can  now see it is apparent GD are working on bringing a new control panel  software online, rather than trying to resurrect an old one.  But we  also know that this is advancing a programme for the game panel which  was not quite ready.  Add to that the probable need to add many of the  controlled server and customer details manually (image how many of them  there are), and one can see this will take a while.  Inevitably the GD  staff are seeing a few teething problems during this process frustrating  their progress.

If your game servers are not working, or you have other urgent issues  needing to be addressed, then please do raise a support ticket.  The  billig panels do still work normally.  Don't chase and bump tickets,  that with many systems actually puts you to the bottom of a queue when  you add an update.  Inevitably, as GD are prioritising the game panel  for the benefit of everyone, support may have less resources, compounded  by a higher workload.  I can only suggest patience.

Please don't get me wrong, I'm not trying to make excuses for GD, just  trying to impart the little information I can see in the hope it can  alleviate some frustration."                   

[DuVeL]

Dude, that doesn't sound good. Hopefully you and the other adnins get it sorted!


BTW, lots of miscommuniction within in that text.:g:
Hopefully a good game this Friday or we have to crash a server.

[ArithonUK]

Crikey dangermouse!

[ArithonUK]

Crikey Dangermouse!

[BrotherTobious]

I thought we had the echo removed in this place ??

[Tutonic]

Leaving it to their volunteer forum mods to communicate this to their customers is pretty damn shoddy. Not impressed!

[CoolHand]

Hi, sorry bout the server. I'll join you guys on another server. I am on teamspeak - on the BF3 cahnnel

[ArithonUK]

How do I know when our server is down?

[ATTACH=CONFIG]1867[/ATTACH]

[DuVeL]

I've been cheching our server 4 days in a row now. What's happening admins? Can you give the feedback you're getting from their forums to our community?

[DuVeL]

I've just noticed it's back up again. :taz2:

[ArithonUK]

As far as I know, they didn't respond to our support ticket. In fact were we never *officially* told the servers were down!!

They are indeed, back up now!