Help with ThinkBroadband output

[Galatoni]

https://www.thinkbroadband.com/broadband/monitoring/quality/share/thumb/3dda82cf7a04478f81c499bea6f8623b73807317.png

I've managed to generate some broadband data (link above) and it appears to me that it's showing some pretty nasty latency spikes. I'm currently swapping my network hardware (the router supplied by them is pretty old now, so i'm replacing it) but it seems to me that this won't solve this problem. So my question is this... considering this is supposed to be a 100mbs line, and the problem with latency (up to the point i'm being disconnected from online games) is fairly new, how would you go about translating this to virgin to get them to do something about it?

I'm not going to lie, i'm having a hard time verbalising that data, and there's a good chance they won't let me email them since they prefer you to go through the awkward hoops of speaking to them online. Any help properly reading this would be appreciated.

[Mikep1212]

This looks like a standard virgin media BQM. The ping spikes are probably due to over utilisation fault in your area, reporting this to them will be hard. The best place to do so though is on the virgin media community forums. Post a copy of the BQM with screen shots of the power levels from the superhub and wait for someone to reply.

[Galatoni]

Aye. I've done that as best as I can. Power levels are all fine, but people are insisting i'm 'over-using' my connection. A 100mbs line should be able to do more than make and receive Slack calls! Earlier this evening the same thing was happening and I was just browsing! I'm hoping VM will get back to me soon, but the new kit should be coming tomorrow, it might help - who knows?