overclockers

GhostMjr · March 09, 2005, 09:27:27 AM

Ok both their phonelines r either busy or when you get thru to them no one answers! has this company got up and walked and what can i do to send back my xeon motherboard which is now broken!

Ghost out!

TeaLeaf · March 09, 2005, 01:42:21 PM

Email them using the RMA Queries section of their website. They supply the RMA number and then follow the procedures provided. They're an online retailer, I expect them to have the one phone and nobody to answer it when they're on lunch. Hence I tend to use email for the contact point. My experience of the RMA process has generally not been to bad.

TL.

OldBloke · March 09, 2005, 04:23:33 PM

Are they accepting emails again then?

RizZy · March 09, 2005, 05:53:03 PM

from the ocuk forums -

IMPORTANT CONTACT INFORMATION ANNOUNCEMENT - Many of you will be aware that Overclockers UK, like many other companies, stopped accepting direct e-mail some weeks ago. This has presented some difficulties for customers who do not have access to the telephone and indeed placed a huge additional load on our incoming lines. In response to this Overclockers UK are launching a new contact method today - the WebNote System. To contact Customer Service or Technical Support, simply log on to http://contact.overclockers.co.uk and send a WebNote. Your message will be received by an operator complete with all information relating to your order. We anticipate all WebNotes received by 2pm to be answered that day. You can of course still call our usual numbers. Sales and Customer Service - 0870 443 0880. Technical Support - 0871 222 8528. Overclockers UK is committed to providing the very best standards of customer service and we look forward to dealing with your enquiry faster than ever.

TeaLeaf · March 09, 2005, 06:00:19 PM

....and that's what I linked to in my post.

GhostMjr - you getting this?

TL.

GhostMjr · March 10, 2005, 09:42:27 AM

Indeed hearing you loud and clear! I read your post yesterday and immediately contacted them! After a few emails they sent me RMA details for my product to be returned! I will keep you informed of whats happening! Thanks TL

GhostMjr · March 12, 2005, 09:06:24 AM

To add to my woes my local post office didn't seem to be able to find the address of their business on the computer! Finally they found the address after about 30 minutes! Isn't this something overclockers should check so people can send their parcels back and forth?

Anonymous · March 12, 2005, 09:14:22 AM

QuoteOriginally posted by GhostMjr@Mar 12 2005, 09:06 AM
To add to my woes my local post office didn't seem to be able to find the address of their business on the computer! Finally they found the address after about 30 minutes! Isn't this something overclockers should check so people can send their parcels back and forth?
[post=79401]Quoted post[/post]
[/b]

Shouldn't you have checked it before you went to the post office?

Their address is shown on every page of their website in the grey stripe near the top of the page

GhostMjr · March 12, 2005, 11:19:33 AM

QuoteOriginally posted by BlueBall@Mar 12 2005, 09:14 AM
Shouldn't you have checked it before you went to the post office?

Their address is shown on every page of their website in the grey stripe near the top of the page
[post=79403]Quoted post[/post]
[/b]

Indeed i did a printed copy of their rma letter with their address on it was not enough it seems to find their business! I hope to receive my motherboard asap as we r loosing folding time

TeaLeaf · March 12, 2005, 12:15:35 PM

Ok, now I am confused. :blink:

You went to the post office with Overclockers address in your hand to send them the RMA.

You then asked the Post Office to find the address that you already had and they struggled.

Now which bit of this am I not getting? :blink:

TL.

A Twig · March 13, 2005, 10:09:28 PM

No no he's actually right.

The PO have a computer system to ensure correct address' for registered delivery type things. If the address that they are given does not come up on their databasey thing, they will not post it. Normally the prob occurs when the addressee gives out a faulty or incorrect post code.

TeaLeaf · March 14, 2005, 07:22:24 AM

At work we send registered post all the time and I have never ever come across this problem.

TL.

tugs · March 14, 2005, 03:34:35 PM

QuoteOriginally posted by TeaLeaf@Mar 14 2005, 07:22 AM
At work we send registered post all the time and I have never ever come across this problem.

TL.
[post=79524]Quoted post[/post]
[/b]

Seconded - I'm very curious about this. I frank my own mail, fill in the appropriate next day delivery forms / signed for forms, and just hand them over to be validated (well, stamped). Even when I've got the post office to add the postage to the items, they've never checked the addres.

I'm wondering if this is something new, or if it's a particularly curious returns service they use for RMAs that might kick off such a process - was it called anything in particular?

A Twig · March 14, 2005, 06:24:57 PM

I had the same problem with a faulty parcel shelf. Sent it back to the company, and you go to the post office, you give them the address, they check it all, put it through and give you a confirmation of postage.

In my case the post code given to me wasn't right, and the computer system wouldn't let it go through.

They definitely do this when you require insurance on the stuff that you post as well.

Barley · March 14, 2005, 11:17:49 PM

QuoteOriginally posted by A Twig@Mar 14 2005, 06:24 PM
I had the same problem with a faulty parcel shelf. Sent it back to the company, and you go to the post office, you give them the address, they check it all, put it through and give you a confirmation of postage.

In my case the post code given to me wasn't right, and the computer system wouldn't let it go through.

They definitely do this when you require insurance on the stuff that you post as well.
[post=79576]Quoted post[/post]
[/b]

I sent things via recorded delivery, and often special delivery, and the address I've sent something to has never been checked on a computer, not once