PC help needed please

TheDvEight · May 12, 2011, 04:15:04 PM

So ive have the minimum requirements for bc2 and the recommended requirements inface but the game either crashes during gameplay or it goes to a white screen and then crashes, i'm not to sure why it is doing it as ive just replaced my graphics card and ram.

heres my spec
PSU:500W
Ram:4gb
graphics card: Sapphire radeon hd 5850 extreme
AMD Phenom II X2 Dual Core 545 3.00GHz
ASRock M3A785GMH/128M AMD 785 (Socket AM3) DDR3 Micro-ATX Motherboard

All drivers are current and all devices in device manager are said to be operating normally.

Ive not opened any of the ports for bc2 but cant imigine it can be to do with that.

Any help would be muchly thanked.

TeaLeaf · May 12, 2011, 04:31:27 PM

Do you have much else connected to the PC and drawing power? 500W is the minimum recommended for a 5850 so I was just wondering if when you worked it hard and the power draw goes up the PSU starts to struggle resulting in a crash?

Tutonic · May 12, 2011, 04:54:55 PM

You're pushing your PSU to the limit with that system, if it's a low-quality unit then that might be the cause of your problems.

Are there any errors in your Windows system event log?

It might be worth completely un-installing your display drivers from device manager, rebooting, and then re-installing the latest drivers. Just in case

lionheart · May 12, 2011, 05:21:56 PM

Another vote for the power supply.....

TheDvEight · May 12, 2011, 05:52:25 PM

power supply is brand new its an ocz so wasnt cheap i dont know how to open the event log? only other thing connect is obviously hard drive cd drive mouse and keyboard

lionheart · May 12, 2011, 05:59:36 PM

Maybe try to down clock the graphics card, I'm assuming the extreme is pre-overclocked? If so they are sometimes a little optimistic about the cards capabilities. MSI Afterburner will let you tweak the graphics card.

TheDvEight · May 12, 2011, 06:15:44 PM

ive submitted a support ticket to sapphire the maker of the card and asked people on the forums of aria if i dont get an answer for them will start trying what u guys suggest

Tutonic · May 12, 2011, 07:18:03 PM

Click on Start -> Run

Type in eventvwr.msc and press enter.

Click on 'System' (under 'Windows Logs' if you're using Windows 7) and have a look for any entries with a red cross. It's ordered by date so look for problems around the time you had the crashes.

Post up your results and we might be able to help.

Penfold · May 12, 2011, 07:34:10 PM

/Hijack mode /

Is there a way to check what wattage your PC is using at any one time?

/Hijack mode off/

Tutonic · May 12, 2011, 08:39:13 PM

Quote from: Penfold;324882/Hijack mode /

Is there a way to check what wattage your PC is using at any one time?

/Hijack mode off/

I used to have a power supply with a LED panel on the back which was supposed to show how many watts it was using, but it was horribly inaccurate.

There's a good online calculator here, but in my experience it's a little optimistic (I'd always add on 50/100W just to be safe).

lionheart · May 12, 2011, 09:20:10 PM

That's a pretty good power calculator, put my system in and it recommends 650w but I think your right Tut its a bit optimistic and would add 100 to be sure, power supplies degrade over time so always best to over spec.

TheDvEight · May 14, 2011, 12:28:10 AM

The system has rebooted without cleanly shutting down first. This error could be caused if the system stopped responding, crashed, or lost power unexpectedly. - event 41 kernal power.

Driver detected an internal error in its data structures for . - event 4 sptd

Code integrity determined that the image hash of a file is not valid. The file could be corrupt due to unauthorized modification or the invalid hash could indicate a potential disk device error.

File Name: \Device\HarddiskVolume1\Windows\System32\drivers\mdc8021x.sys

TheDvEight · May 15, 2011, 09:15:30 PM

BC2 Works now had to re-patch punkbuster to get it working ...lol