General Questions / problems and responses thread

[Snokio]

Rcon keeps disconnecting with:
"A connection attempt failed because the connected party did not properly respond after a period of time, or established connection failed because connected host has failed to respond"
 
Offical Response:
"The only fix we have determined is to keep trying to connect. Eventually, you will obtain a connection. This appears to be due to how the rcon tool was coded, however we have brought it up to the developers."
 
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Known Issue:
"My browser tells me on the right side there are over 7000 servers, when I hit refresh the servers start being populated but keeps stalling at around 830 servers and havnet but once able to populate 1200 or so servers. Anyone else having this issue?" (many repalied saying the same thing)
 
Waiting for response - Edit: See TL's response below
 
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In-game Lag issue official response:
 
"It is not to do with PC specs or server configuration there would appear to be a bug in the game that is causing graphical lag spikes to a specific people. The developers have been made aware of this bug and they are looking into it."
 
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[TeaLeaf]

Posted last night by Gameservers.com on their forums.

Here is a summary of the current hot topics that we have been seeing in our support systems and community forums. We will do our best in keeping this list up to date and to add additional topics to this list as they come. Feel free to reply to this thread but be sure to keep things as constructive as possible. We have a direct line into Treyarch for any and all issues that we see and they are listening loud and clear.

Please keep support specific questions to support tickets, we will not be able to offer sufficient support through the forums at this time.


- Can't find my server in the browser

Due to huge volume of traffic that is occurring on the back-end systems, a temporary fix was put into place to randomly limit the amount of servers that are listed on the browser. This is a temporary fix and we will provide an update once it has been fixed.

- Can't connect to my server using the RCON Tool

We have been getting reports that there has been connection issues between the RCON tool and servers. We are still investigating this issue and hope to find the root cause shortly.

- My hostname gets overwritten after setting it in the RCON Tool

A fix for this should be coming in on 11/10/2010. Changes to your hostname via the my.gameservers.com control panel will work through the same mechanisms as the RCON Tool which will in turn preserve any hostname changes that you make even on reboot.

- Servers crashes

We have seen a few reports of server crashes, but compared to the quantity of servers that have been deployed, the percentages are low. However, logs will be examined on all reported cases in order to isolate any possible issues.

- Server Lag

Reports of lag occurring in game has been reported and we are taking a very serious look into this. From a server perspective, we do not see any evidence of any resource utilization issues on the hardware that the servers are running on. There has been questions regarding our hardware and to address that, each server that is running Black Ops is brand new built specifically for Black Ops.

- How do I use reservedslots

In your my.gameservers.com control panel, you will be able to edit your reservedslots.txt configuration file. The file should be written in the following format:

password1
password2
password3
password4
password5


Currently, 5 reserved slots are supported.

The server will keep the list of reserved slots. Each slot is identified by a unique password specified in the reservedslots.txt file. If a server is full and a client joins with the password, the slot for that password is used. A random client is picked and kicked. If two clients use the same password, only the first client gets the reserved slot

- My server is still in pending status, when will it come up

As of this posting, 98% of all servers have been installed and activated. If your server is in a pending state, rest assured that server provision is near the top of our list of priorities to complete.


- Can I run Zombie Mode or Wager Matches on my rented server?

You can not run Zombie mode or Wager Matches on your rented servers

- How do I change my playlists

Playlist changes should be done by using the rcon tool

- My RCON password is not working, how can I reset it?

In order to reset the RCON password for your Call of Duty: Blackops server you need to log into your members area at https://my.gameservers.com then click on CONFIG next to the subscription. Then modiy the field that is next to ' RCON Password: ' then press ' Save Changes ' and it will update it for you.

[Blunt]

Just a few Rcon problems and limitations

• No way to join game from rcon
• No way to see what map/mode is currently being played
• FF bans player after 3 TK's. There is no easy way to unban, and no way to disable the feature.
• No in game Rcon. Alt/tab is impossible for many whilst in game.
• No way to mod ranked servers.
• Reserved slots set to 5

There are many more!
Let's hope that something better comes along soon

[TeaLeaf]

In Game Lag: A rollout of an increase to the sv_maxRate from 5000 to 25000 will be issued today. Instructions on how to do this on your server will come once it has been rolled out. Keep in mind that this parameter tune will help with some aspects of lag that has been seen.

11/10/2010: 6:35pm EST - The changes to all subscriptions have been done to enable sv_maxRate of 25000

In order to activate this change, simply restart your server at your convenience. On restart, the server will come up with the new sv_maxRate Setting

Server restarted this morning at 07:30hrs.  New rate should be up and running.

[TeaLeaf]

Ticket No: SRV-37815
Submitted for repeated server crashes last night as reported by Tutonic.