Ready to explode!!

[Barley]

I was going to buy something from KustomPC last week, but I found I could get a better product for cheaper at overclockers.co.uk!!  Random but true...

[Barley]

Well, a few more developments.

I got an e-mail from overclockers.co.uk.  they will exchange the 6800LE (btw, problem with the card is a memory problem, very common apparently).  So I tell them I want a HIS 9800 Pro.  

"Sorry sir out of stock, please choose another card."

Ok I'll go for the Powercolor 9800 Pro.

"Sorry this card is out of stock too."

So I've had to tell them I want an MSI 9800 Pro, not my first choice, has a huge heatsink covering the GPU and memory though.  Failing that I guess it'll have to be the Connect3D 9800 Pro.  Geez!

As for aria.co.uk.  STILL not received my Tagan 480w PSU.  So I ring them up this morning, 9am.  Speak to some girl, tell her the problem.

"I'm affraid there is nothing on record here about your query, so I'll have to go and find out who was resolving your query, speak to them, and get somone to ring you back."

Fair enough.  4:30pm, no one has rung me back.  So I ring aria again.  Guy answers the phone, I explain the situation, and the phone call this morning.

"I think you were probably speaking to Leanne this morning.  she handles all the correspondance with our couriers City Link.  I'm affraid it's her you need to speak to and she's off now until tomorrow."

"But I spoke to her this morning and she told me she didn't know what was happening with my order and she needed to speak to someone else!"

"I'm sorry but she's the person you need to speak too."

Just BRILLIANT.  Apparently I *need* to speak to someone who doesn't KNOW what the problem is.  God damn, aria are definately filling their quota for having to employ mentally disabled staff!

Gonna ring them tomorrow and if they still "don't know" I'm going to tell them where they can shove their order.   <_<

[Barley]

Right....

Overclockers have sent me the Connect3D 9800 Pro anyway now, only 9800 Pro they had left in stock at the time?  I wonder why?  Probably because it's crap!

As for aria, I rung them up yesterday, and STILL they wouldn't really help me, guy's excuse was "we're extremely busy at the moment and call backs can take a number of days."

My excuse was "Well I paid for this order 12 days ago, and I had to pay £11.95 for delivery.  At that price I'd have expected something to have arrived by now.  To be honest I'm not very happy at all, please can you cancel my order, I'm going to order the power supply from somewhere else"

And I *think* they have, at least the guy said they would, probably take another 12 days!

[Doorman]

I've got nothing to add. I just came in to pat you on the shoulder and say "There, there never mind"

[Dingo]

Originally posted by Dingo@Nov 22 2004, 07:19 PM
The first (and only time!! :yell: :taz: ) I dealt with Aria they were a complete pile of Poo :blink: .....took them in excess of 35 days for an RMA, always had an excuse for not sending it and and only sent replacement after I had set the Trading standards on them

NEVER AGAIN

[post=69828]Quoted post[/post]

[/b]

M'Lud, I rest my case

[smilodon]

I'm a committed on-line shopper but......

Sadly there's an arguement here for buying from a high street retail outlet. Most towns have at least one PC hardware shop. You'll pay more for it (but suprisingly not all that much) and they may take longer to order it in.

But you don't part with your cash until it's in your mitts and you know exactly where to take it back and who to stand infront of demanding a resolution if it blows up.  A few more quid maybe but often a lot less grief.

[Barley]

Tis a good point, just a bit of a shame there's no where to buy reasonable computer hardware on the Isle of Man.  Plus for some reason companies are under the illusion that posting to the island costs more, when it doesn't.  So I have to pay through the nose for that too.

On the up side I now have my 9800 PRo, installed and purring sweetly