Login Queue for Headstart???

[DuVeL]

There was a reply I just found about the queue's.
Here it is;
I'm going to disagree with anyone who is saying that we've had a "bad launch". It's been fantastic. So many players logging in at once, and our servers are going strong. Edit: We've seen a couple of disconnect errors (Triniel is an example), but overall I think we've had pretty good stability.

A separate matter is the one about queues. There are queues, yes, and the ones of the most popular servers are long. One of the easier decision any development team makes when developing a game is what user amount to optimize it for. Aion was designed to run good with low, medium or high amounts of players, but as with any game -- not too many at the same time. That doesn't make sense from any perspective. The game would then be designed to cater best to masses of people present only during sub-1% spike time spans of the game's live service, and during these initial rushes of players logging in the concurrency would skyrocket if we didn't put some type of limit on it.

Our queues were implemented to nurture Aion's long-term health. We don't want to see a scenario where servers get beaten up, left shaking out of fear on the sidewalk, already during the first hour. We don't want to see a scenario where we put too many servers online resulting in a barren wastelands of empty worlds once the initial rush settles down. We're dynamic in the way we manage our servers, and we want to be open about this. If we see that queues are still long in a while, we'll look into opening up new servers; we'll look into tweaking maximum concurrency and maximum queue size limits. You will be able to log in - perhaps not right away - but the queues will settle down.

I've played MMO's for a long time, just as many of you guys have, and I've witnessed queues before. I'm an Aion player just as you and I'm witnessing them now. I know how annoying it is to wait, I know that seeing that hour-number tick down all too slowly is annoying, but I've also come to understand the importance of the queues. They're there in the beginning to make sure that your server's got a large, healthy population mid- and long-term, and that's an investment I'm personally willing to make.


Edit:
People will disagree with this, yes, I was fully aware of that before I made the post. I decided to post it anyway to get our point of view out there. While it is ridiculous waiting for 8 hours in a queue, queues are a good thing. Also consider that the algorithm calculating the queue times does make is skewed due to the special nature of launch and it not having much history to base numbers on. Essentially: They are there for a reason and the system will not go away. I'm asking around to see if there's anything else we can do to alleviate the situation, but I also wanted to explain why we're doing this.

[Penfold]

ROFL

And I thought *I* wrote PR puff lol

I know how annoying it is to wait, I know that seeing that hour-number tick down all too slowly is annoying, but I've also come to understand the importance of the queues. They're there in the beginning to make sure that your server's got a large, healthy population mid- and long-term, and that's an investment I'm personally willing to make.

That is brilliant. I keep looking for the tongue-in-cheek smiley that should accompany such a statement but can't see it anywhere.

While it is ridiculous waiting for 8 hours in a queue, queues are a good thing.

yes, and count yourself lucky that we've managed to stick you in such a long one.


What a load of tosh. I sympathise with you

Where is this from Pete? I wanna go offer him a job

[Luminance]

Not a good start when you consider this is the Headstart program just for Collector's Edition owners, god knows what it will be like when the normal edition owners can join too.

I am sorely disappointed to be unable to login given what must be a very limited population.

Now given up on the queue and will come back to it later tonight when some of the people go to bed.

At launch I was nr 987 lol, though it said 60 min wait, I logged on within 3 :yahoo:

even disconnected 4 times, and could rejoin quite fast too.

[Gone_Away]

Victim of its own success NF, sort of like when the WON servers went down back when CS was really popular.

I actually remember that..
 
Hope things get better for you folks soon.

[gijs]

nah they wont so loggon back to WoW ppl
(not that WoW is Lag free but havent had a que of 900+ ever sofar :roflmao:)

[b00n]

Haven't seen a queue yet since release!

[DuVeL]

Haven't seen a queue yet since release!

Same here but also didn't see one at the start. :flirty:
 
@ Gijs, they opend the servers at once and as there were quit a few people hopping on instantly it had some problems.
I think they could have gotten around it by just silently opening up the servers instead of doing it all in once.
Ahwell, game on.

[Penfold]

Haven't seen a queue yet since release!

Excellent.

I can see their point about underpopulating too many servers as it's a subject close to our hearts

I'm sure they'll get the balance right....it was more the insinuation that it was planned and that queuing was good which was so puffy.

[KKND]

And so it begins  again...new folks around have too wait 1 hour and 57 min...:sideways:

[lunares]

I hope this queue issue is solved fast. It is not fun needing to wait for over an hour to be able to get in.

[KKND]

I hope this queue issue is solved fast. It is not fun needing to wait for over an hour to be able to get in.

Aye if it stays this way if you wanna login then im DEFFO done with this game sick off it allready,,:angry:

[Luminance]

ah cmon, what did you expect.

Just give it some time, they are busy setting up new servers, wait and see, queues will go down.

[DuVeL]

Actually, I expected that allready today as the normal game is out now.
I got home from work, started Aion and didn't have a problem.
I knew people were still downloading the game and such so I had to get in quick.
I reckon they'll set up a few more servers soon and then you'll be fine again.