Slow costumer support

[tissek]

So... My phone decided there were some inconsistencies in the UIDs and told me I probably should do a factory reset or it may be unstable. And the problem was that it wasn't unstable, it was unusable. With no other options I booted into recovery and did a "factory" reset. In short: The settings for the authenticator were lost and I need to log into my account to set it up again. But with no security key I cannot access my account. And the costumer service takes it's sweet, sweet time to get back to me. Been waiting about 30 hours now. And I don't even know if the got the support request as I haven't got any verification of it being sent to them...

AAAARRRGGGGGHHHHHHHHH!!!!!!

[sulky_uk]

feel your pain we have all dealt with lousy support at some stage or another


probably better of in the seriously though section mr admin

[gromit83]

that is why you buy  an iPhone instead of Android

[Whitey]

I did a factory reset on my iPod Touch yesterday and I forgot I had the authenticator on it.  I called the European support number this morning and got put through to someone within a couple of minutes and they disabled the authenticator for me.  So for me the support was really good.

[tissek]

Once I realized I had to call them the service was good. The problem I think was that their webform is, well, buggy. Way better to mail them than to use the form. Confirmation of mail received is fast.

[Vargen]

Once I realized I had to call them the service was good. The problem I think was that their webform is, well, buggy. Way better to mail them than to use the form. Confirmation of mail received is fast.

Yup, the web form is useless. You need something done, email or call.

[tissek]

Yup, the web form is useless. You need something done, email or call.

Yeah, I learned that the hard way...