Eclipse Computers

[DarkAngel]

This is a online site their site can be found here


Rather a annoying story so far:

After finally deciding to upgrade my server i came accross this site which had the item in stock and for £10 cheaper than anywere i could find, i checked out their company and they seemed ok so i purchased a item on their site on the 16th September 2005.

19th September: I emailed them to see were my order was

In between these dates i sent them more emails regarding the status of my order no reply until 4 days later  :angry: .

23rd September: A email from them:

Hello,
Your item is currently out of stock, however we have ordered one in
for you and are just waiting on the manufacturer to deliver it to us. We expect
it to be with us within the next few days, at which point we would be
able to get that dispatched to you right away.

Regards
 
Simon
Eclipse Sales

Well ok then fair enough was a little annoyed especially as it said in stock at the time and it still does  :ranting: .

27th September: I emailed them to check the status of my order...
29th September: Wow a email back and quick 48 hours!!!!

Hello,
I have just confirmed with our purchasers that the item will be with
you on Monday. I'm sorry about the delays on this, and any inconvenience
that this may have caused you.

Regards

Simon
Eclipse Sales

3rd October: No Product! I emailed them to say nothing had arrived
4th October: No Product! I once again emailed them to say nothing has arrived i am now awaiting for their reply, i really do hate this company crap customer service and once this is done im never using them again. "Use at your own risk" And after some digging on other forums this has apparntly been happening a lot with this company. Think ill drive down on thusrday to their shop and either demand the product or a refund. I just hope i dont have to claim it off my creadit card company.

Thought id just write this to imform people about this company and what a crap experiance i have had of them. And btw their telephone numbers on their site are dead i have tried only way of contact is email  :ranting: .

Rant over.

[Thulsa Doom]

bugger..I ordered a system from them a few weeks ago.
I did read on the web somewhere that they suck (in terms of customer support).
I have been able to get through via phone everytime.
What number do you use?

[GhostMjr]

Recently i built a small rig and did find eclipse to be the cheapest on the web for quite a few components. I saw that the items i wanted were all "usually" in stock but just to be safe i gave them a call to see if they had all the items in stock. I rang them up and after a lengthy wait i finally got through. I was then told that all my requested items were out of stock. Its a good job i didn't order from them and i bought them all from ebuyer. The auto stock adjustment on ebuyer's website and other similar tools is often a tool taken for granted.

[DuVeL]

Hope you get it sorted Dom!
MAybe Thulsa can give you the number he uses?

[Whitey]

Hope you get it sorted Dom!
MAybe Thulsa can give you the number he uses?

:roflmao: that was 2005, I would hope it's been sorted out by now!

[DuVeL]

:roflmao: that was 2005, I would hope it's been sorted out by now!

Lol, thought he put it up around yesterday. Didn't see that GMJR revived this thread...:doh:
*I'll get back to work again now....

[Gandalf]

damn necros :ranting2: