ESET/BC2 help needed "PnkBstrB.exe Heartbeats Stopped"

[Blunt]

I'm trying to get PB to stop kicking me from BC2 server every 5 minutes.
Searching for answers to "PnkBstrB.exe Heartbeats Stopped" error, I find many so-called solutions.
A few mention firewalls and anti-virus software being the problem.
I am running ESET and windowsXP firewall, and I want to make sure that PB has all the access it needs, but I cannot for the life of me see where or how to check.

I have done all the usual things regarding PB (manual update, uninstall/re-install, etc etc)

:help::please:

[Penfold]

I use Eset Smart Security and have had problems with shared files etc on my office network.

I just phoned the Eset technical help department on +44 (0845) 838 0832  and they talked me through it. Certainly worth a try.

GL

[Blunt]

I use Eset Smart Security and have had problems with shared files etc on my office network.

I just phoned the Eset technical help department on +44 (0845) 838 0832  and they talked me through it. Certainly worth a try.

GL

Cheers Pen, I'll do that if I can't sort it.
TBH I'm not convinced that ESET or Firewall are the problems;
I'm just working my way through all the possibilities.
TL has been getting the same sort of problems, and I'd be interested to hear if he has ESET and what his ideas are.

[Blunt]

Just dl'd pbsec.htm from this page  and put it here C:\Documents and Settings\Blunt\Local Settings\Application Data\PunkBuster\BC2\pb
also retarted PnkbstrA+B
also verified game cache
See what happens tonight
fingers crossed

Neither EA nor PB seem to have addressed this widespread problem when it is raised on their forums, and from what I've read, raising a ticket with them is pretty pointless too.

[TeaLeaf]

TL has been getting the same sort of problems, and I'd be interested to hear if he has ESET and what his ideas are.

Strangely I do.  But I have the AV (NOD32) only, not the firewall.

[Blunt]

well, I'm about to give up!
after all that I lasted less than 30 seconds in game:angry::angry:

[OldBloke]

well, I'm about to give up!
after all that I lasted less than 30 seconds in game:angry::angry:

Did you say you have both NOD and Windows firewalls active? Turn them both off making sure you have no web connecting apps running (browser etc) and try again.

If it works OK then try each of them turned on and try again.

You should be OK to game with no firewall as long as you're behind a router - which most of us are these days.

[Blunt]

Did you say you have both NOD and Windows firewalls active? Turn them both off making sure you have no web connecting apps running (browser etc) and try again.

If it works OK then try each of them turned on and try again.

You should be OK to game with no firewall as long as you're behind a router - which most of us are these days.

Just tried that, no FW or AV, all net apps running, kicked after 5 mins:angry::angry:

[Le Rouge]

Having same problem, and my AV is Avast. Has nothing to do with that IMHO.  :-(

[TeaLeaf]

I've done the reinstall of PB, the manual update of PB, the only thing I have not tried is the 'throw a PB VP out of the window'.  Working on it but still getting kicked atm.

[Blunt]

I seemed to last a bit longer on a different server, but still kicked within 10 mins.
can't think of anything else I can do

[TeaLeaf]

I ran the Services Test and got no help either from these results (A was stopped as I had manually stopped it just before test).

Starting PunkBuster Service Tests (v0.987) (06/04/10 20:51:25)
Checking OS
  Windows XP (build 2600, Service Pack 3) 32-bit
Checking PnkBstrA service status   STOPPED
Starting PnkBstrA service          Checking PnkBstrA Version          OK (1032)
Extracting "PnkBstrB.exe" to:
   "C:\Documents and Settings\TL\Application Data\PnkBstrB.exe"
                                   OK
Checking firewall settings         OFF
Is PnkBstrA explicitly allowed?
C:\WINDOWS\system32\PnkBstrA.exe   YES
Is PnkBstrB explicitly allowed?
C:\WINDOWS\system32\PnkBstrB.exe   YES
Checking if PnkBstrB is running    NOT RUNNING
Getting port for PnkBstrA          OK (44301)
Opening socket for packet send     OK
Sending version packet to PnkBstrA SENT
Receiving version from PnkBstrA    OK
Received 6 bytes from 127.0.0.1:44301
  Response = 7625 (ms) Version = v1032
Getting PnkBstrB install instance  OK
Sending start packet to PnkBstrA   SENT
Waiting for packet from PnkBstrA   OK
Received 3 bytes from 127.0.0.1:44301
  Response = 11672 (ms) PnkBstrB started.
  Load SUCCESSFUL.
Watching for PnkBstrB instance change (105) CHANGED (106)
Getting port for PnkBstrB          OK (45301)
Sending version packet to PnkBstrB SENT
Receiving version from PnkBstrB    OK
Received 5 bytes from 127.0.0.1:45301
  Response = 3016 (ms) Version = 2110
Checking PnkBstrK driver status    NOT FOUND
Extracting new PnkBstrK to:
   "C:\Documents and Settings\TL\Application Data\PnkBstrK.sys"
                                   OK
Sending load packet to PnkBstrB    SENT
Checking PnkBstrK driver status    RUNNING
Stopping PnkBstrK                  STOPPED
Deleting PnkBstrK                  OK
Checking PnkBstrK driver status    DELETED
Manually stopping PnkBstrB         STOPPED
Removing test PnkBstrB file        OK

----------------------------------
  Tests finished.

[Blunt]

I uninstalled PB (for the umpteenth time)
re installed, and rebooted my pc.
I didn't get kicked after that.

hope it's sorted for a bit

[Snokio]

Hope its sorted now mate, there is some usful info from pbbans here if not (one being PB services) :
 
http://www.pbbans.com/info-center-pbsvc.html#install

[TeaLeaf]

Aye done all that bit.  I'm on the 'ticket' part now..... :sad: