T-Mobile

Started by T-Bag, March 08, 2008, 02:14:21 PM

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T-Bag

I've just started an 18-month contract with t-mobile on their Flext-35 (£30 and you get £180 of credit allowance).
They push their "Web'n'Walk" Service alot for an extra £7.50 and I'm wondering if the allowance covers the mobile internet data if I don't get the service, or not.
Internet costs are capped to £1 a day, I don't mind spending £31 of the allowance, but I don't want to end up with a £61 bill at the end of the month if it's not. Does anyone know if it is/isn't covered by the allowance?

Flext
Web'n'Walk

(When I text for a balance request after testing the internet it says "Unbilled is £0.40" I'm not sure how they handle this if it's taken care of by the allowance each month etc...but I fear it's going to arrive as an extra bill)
Juggling Hard Disks over concrete floors ends in tears 5% of the time.

smilodon

I don't think internet access comes with the standard Flext plan and without it most operators will cane you for data charges. If you're going to do e-mail and web surfing from your phone I strongly suggest you pick the web'n'walk plan.

Personally I do e-mail everyday and  around half an hours internet access plus a bit of google maps from time to time. Music and video downlaods etc are done via my phones built in wifi. I guess I use about 15 - 20 meg a month. If you are going to do anything like that get the web plan as well.
smilodon
Whatever's gone wrong it's not my fault.

T-Bag

I can get maps through the satnav thats built in, and get plenty of mins and texts, I don't think I do enough websurfing to justify the extra £7.50. It would have been nice if a token amount was included (a couple of meg a month or something) to cover the little data transfers some programs use.
Juggling Hard Disks over concrete floors ends in tears 5% of the time.

chrisje

#3
If youre downloading the maps that would count as downloading from the internet on your handset, and therefore be charged... or at least thats the case with O2 :blink:

smilodon

I agree the maps are a huge download. If you have a Nokia then go to their web site and grab the free map down-loader. Also go through the phones settings and check for what is trying to auto update from the web especially if it is a smartphone.  You'd be amazed at what sort of stuff will try to connect to the net and download things. I know a few friends who didn't set their phones up (i.e. one mistakenly let a built in weather application grab weather updates from the web). They all got a few nasty bills they were not expecting. One complete fool got a £700 bill, although they were downloading music and films etc. How they thought it was all going to be free amazes me :eyebrow:
smilodon
Whatever's gone wrong it's not my fault.

chrisje

i think the best one ive had is a customer bought a usb data card, and asked me whether they could use it abroad, i said yes.. but dont, its too expensive (at the time i think it was like £6.05/mb).

three weeks later she returned with it not working, i call up for her and find out shes used it abroad and rung up a £1500+ bill :roflmao:

T-Bag

Quote from: chrisje;225441If youre downloading the maps that would count as downloading from the internet on your handset, and therefore be charged... or at least thats the case with O2 :blink:

It's not downloaded, it's the mobile phone version of TomTom or whatever, it all comes on a MicroSD card. I know some phones use GPS and don't include maps (Like the N95), because of it being stored I won't use too much data time. Still it's a shame if there is absolutely no data included on a contract package and it's very hard to find out if it is or isn't included by reading their website.
Juggling Hard Disks over concrete floors ends in tears 5% of the time.

Gh0st Face Killah

It still uses an internet connection to grab updates etc.

More about web'n'walk

                      Web'n'walk is very similar to using the internet on a PC, meaning:
          
  • You can visit any site you want
  • You can do all the same things - search, read, shop and interact
  • Normal-sized web pages load in a few seconds
But unlike surfing on a PC, you can access the internet in any location where you have mobile coverage. And because web'n'walk is unlimited* you can browse as much as you want and never worry about cost.



from the t-mobile site however the unlimited has an asterix implying there are certain conditions but it doesn't say what they are. I'd contact their customer service and ask.
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