Server a bit wobbly this weekend

[Gone_Away]

Jonny Hughes
                                            Staff

                                                               
                                           Posted on: 04 October 2011 03:53 PM

                                                                                                                           Hi Dan,

I'm forwarding you my details now, I look forward to hearing from you.
--
Regards,

Jonny 'Slanty' Hughes

Support: http://support.multiplay.co.uk
Live Support: http://www.multiplaygameservers.com/support/

Please note: There is no need quote admin responses in tickets as these are already present our system.

[Gone_Away]

let me know if you get anything TL.

[TeaLeaf]

Arrived and forwarded to your kamae email addie.

[Gone_Away]

guys.. We're at the end of the line with them. I've exchanged a few emails with Jonny at Multiplay and they have yet to provide me with anything tangible. I will however be drafting a letter of complaint to send on to their UK office. It's good that we're with KillerCreation now and can move forward.

                                         Dan Webb
                                            User

                                                               
                                           Posted on: 23 October 2011 11:08 AM

                                                                                                                           Can you please provide me with your corporate address and name of your Chief Executive Officer.

The support we have been apalling and while I hoped that Jonny Hughes  would actually look into the situation and resolve it clearly the  problem in your support team is at his level and above it.

Thanks,

Dan Webb

                      
                         

                   
                      

                                    
                                                                        Jonny Hughes
                                            Staff

                                                               
                                           Posted on: 23 October 2011 11:35 AM

                                                                                                                           Hi Dan,

I assure you I have been looking into the situation for you but have  unfortunately been unable to resolve the issue so far. I replied to you  yesterday morning to let you know that I was escalating this up to our  2nd line support team to look into, it seems that the email actually  failed to send as I received a failure notification, my apologies for  that.

I will ensure that the 2nd line team look at the server crashes with me  today and I will reply by close of business to let you know my findings.  It is not at all my intention to leave this unresolved and I am very  sorry that it has been for so long.

Thank you for you on going patience.
--
Regards,

Jonny 'Slanty' Hughes

Support: http://support.multiplay.co.uk
Live Support: http://www.multiplaygameservers.com/support/

Please note: There is no need quote admin responses in tickets as these are already present our system.

                      
                         

                   
                      

                                    
                                                                        Dan Webb
                                            User

                                                               
                                           Posted on: 24 October 2011 09:35 AM

                                                                                                                           Jonny,

Don't waste your time. Due to the poor support we will be winding down  our server with you guys. In addition we've registered our BF3 server  with another provider.

I will however be writing to your CEO whom I'm sure will send my letter  on to the appropriate employee that is responsible for the overall  support function at Multiplay.

Having spent many years in software I know what good support is and  unfortunately we're not getting that from Multiplay. While I understand  that we are just a small single server customer and such our voice is  very small compared to some of your other customers but it doesn't  excuse the poor support service that we have received from you.

I only hope that our letter is taken constructively and that as a  business you consider what changes you might need to make to ensure that  your customers don't continue to leave Multiplay because of the poor  support they receive.

Dan Webb