customer support getting worse?

[suicidal_monkey]

Now surely this is not a good sign... :blink:
http://www.overclockers.co.uk/contact.htm

Note - from Tuesday 21st December 2004 you will not be able to communicate with any department via e-mail.

I mean, a technology company that deals mainly online not accepting emails? madness!

On a related note their RMA service is less than fully satisfying. I recently purchased a linksys WAG54G from overclockers for my girlfriends flat, only to find that the power supply developed a fault shortly after installation. It made a really loud buzzing noise (sounds like the transformers C cores were loose) Overclockers said we'd have to send the whole unit (router et all) back to them and they'd send a replacement. Having just spent 3 weeks sorting out a DVD-player RMA with aria we weren't totally satisfied with the prospect of being without internet for the duration of the RMA.

So ... We phoned the Linksys UK support direct and they have posted us a new power supply without even asking for the faulty one. Took them 3 working days from RMA email to delivery of replacement psu. Excellent. I think I might have to phone overclockers and rub it in. Customer satisfaction thanks to Linksys.

[suicidal_monkey]

just to add insult their support phone line is actually engaged. Not even a queue! Who doesn't have a call-queue these days!? sheesh.

[DuVeL]

So you were installing yourself for an afternoon of listning to weird melodies coming from the phone...UL fella,  

[suicidal_monkey]

I value my time :whistle: