Ebuyer delivery Short

[Lexx]

Well finally got my gear thru this week, everything was looking good, opened up the box, checked the packing slip, everything ticked, proceeded to get it all out, but have found that of the 2 processors I ordered, (1 for me,1 for a colleague) mine is missing although its ticked as if it was packed, its the very last item on the list, and under it is sorta an x with a initial.

Called them, call answered within 3 rings and they are sending an email to their head office, according to their records it was in the box.

Googled a search on ebuyer complaints, got 900 odd results, and seemingly the form is that the boxes are weighed before shipping, so they repack your order minus the bits you say is missing and see if the weights tally, tho theres not much weight in a processor HS& Fan.

I have previously stated, that I have never had any problems with them, but bloody typical, 2 weeks off and got everything I need bar the processor.

sods law.

I will update with the outcome....

Edit: before anyone starts lol, I did ask Norm, and he was very helpful, but cant ship to N.Ireland.

[Hippy]

before anyone starts lol, I did ask Norm, and he was very helpful, but cant ship to N.Ireland.

You should have moved to England.

[GhostMjr]

Ebuyer packing tape on many packages i have received have stated that you must sign with what condition is. They may turn around and say it was packed and even if you say they only packed one they can claim you didn't sign for an item being missing. Did you sign for it as unchecked? If not you may have problems with your claim as signing your name accepts all goods are in good condition and are in the package. Ebuyer i feel seems to have a policy of opening the package infront of the driver who delivers the package and there are many labels and even tape with writing on them saying this. I haven't had any such problems fortunately. All you can do is send an enote which with their enote processing is very slow and hope. So far they have always been quick at proessing rma's with my faulty products so i don't see why they won't be able to sort it out. Any other problems however contact trading standards!

Hope these tips help

[Lexx]

Unfortunatley it was delivered while I was out and my wife signed for it, the tape does contain a warning:

Caution
if this tape is broken or if the package is damaged, check entire contents infont of carrier and sign carriers sheet in accordance with actual condition and quantity of contents.It is not sufficient to sign "unexamined". Written complains must be made to the carriers and the senders immediately otherwise no claim can be entertained.

The 4 parcels were undamaged, and the security tape was intact, according to the above statement, I couldnt of signed it unexamined anyway, which is contrary to their contract.

I opened it infornt of a witness and there were no voids in the box, it was packed to overflowing and I'm not even sure the Processor box would have fitted, had they bothered to send it.

[Armitage]

I would agree with ghost on this one. trading standards seem the way to go. I'm sure companies can't just remove statutory rights with a few line of text. I'll ask the wife in the morning as she is the legal eagle in the house.

[Blunt]

Originally posted by Armitage@Nov 6 2005, 01:29 AM
I would agree with ghost on this one. trading standards seem the way to go. I'm sure companies can't just remove statutory rights with a few line of text. I'll ask the wife in the morning as she is the legal eagle in the house.

[post=100851]Quoted post[/post]

[/b]

wake her up now and ask her

[DarkAngel]

Im sure ebuyer will take the hit if not the delivery company will most likely be charged and the items will be reissued to you. All in all be prepared for a wait of 6 weeks or more.

[Lexx]

Wel this all happened on Friday afternoon 4pm, they answered the phone quickly, and I'll be on to them again Monday morn 1st thing, the saga will continue.....

[suicidal_monkey]

I've tried putting "unchecked" on the carriers form before but the carriers don't like it and make you sign before they'll go away.

how often do you actually have time to sit there and open the box to check even if you are the person receiving the package. If you get stuff delivered to work the porters aren't going to open your parcels before they sign as that'd be like opening your mail!

Don't let them win!

[Armitage]

First unless you have ackualy check the items sign it unchecked. I don't normal make a big thing of it. just when i signing stick down unchecked next to my signature.

without this it seem you have signed that you have the goods not just a box


As for ebuyers. looking though the forums they seem to be a nightmare.

www.pcadvisor.co.uk

more stuff
 and even more stuff
seems to me like you are going to have a few months of fun ahead.  :huh:

try your credit card company. tell them your woes and let them chase the money.


I think the moral of the story is never buy form Ebuyer not even to save a few quide

[Armitage]

www.ebuyersucks.org

www.dvd.reviewer.co.uk


some more bits for you.

[DarkAngel]

Well normally ebuyer are quite good i just bought a new processor which was £50 cheaper than anywere else and luckily that came then again maybe i was just luckly.

[Lexx]

Phoned today, phone answered in 5 minutes, seemingly they will send this tomorrow, after weight validation, they say they have quite a few new warehouse pickers who are currently undergoing training, and apologise for the mistake.

I will be very surprised and very pleased I might add if I have a processor before the weekend.

Bets on.....

[Lexx]

Phoned again today, phone picked up after 7 mins, the guy that validates the short orders went home sick yesterday, I've to phone back tomorrow and if he's still not in they will sort something allegedely.

[Lexx]

Got an email from them this morning :

Dear Sir / Madam,





Thank you for informing us of your missing item. When we are believed to have short shipped an item, we carry out a series of checks to make sure that the item has not been dispatched.



Our first check is to recreate the order in our warehouse, and match that weight against the weight of your order when it was shipped. We have carried out this check, and the weights show we have shipped the item. This means we have to further investigate the missing item, by checking the parcel with Citylink, our couriers, and possibly reporting to the relevant authorities should something seem suspect.



We have performed these checks and believe goods to have shipped on this occasion. However, if an incorect item/s have been delivered, please advise as this will account for the weight check and we can investigate further.



Thank you for your patience and co-operation in this matter.



Regards,



Ebuyer Customer Support

...  NOT LOOKING GOOD, IM ON THE PHONE WITH THEM NOW  :ranting:  :ranting:  :ranting: