Any UK Folks on Virgin Media??

Gone_Away · January 15, 2012, 03:31:19 PM

Hi there,

Virgin Media are experiencing heavy congestion at the London Internet Exchange (LINX) where we peer with them. Unfortunately, this causes high latency and affects nearly every ISP in the UK (and Europe) that exchanges data with Virgin Media directly. The issue is particularly prevalent between 18:00 - 22:00 Monday to Friday and from 12:00 onwards at the weekend.

We have notified Virgin Media's peering department and hopefully this can be resolved in a timely manner. Please understand that this is the fault of Virgin Media and there is little KillerCreation can do about it.

Note: This only affects customers who use Virgin Media as their home broadband provider. We would encourage anyone using Virgin Media to submit a support ticket to them in order to apply pressure to get this resolved.

Kind regards
--

KC Staff
KillerCreation Networks Ltd
Company No. 06029596
VAT No. 902634448 (GB)

TheDvEight · January 15, 2012, 04:46:04 PM

I am....is this what's causing my problems then?

RizZy · January 15, 2012, 05:08:11 PM

I am too, anyone any idea how to go about submitting a support ticket?

smilodon · January 15, 2012, 05:31:46 PM

No problems for me. Everything looks fine at my end. Good speeds on 10mb (9.1 - 9.6mb)

TeaLeaf · January 16, 2012, 07:46:53 AM

Quote from: smilodon;342040No problems for me. Everything looks fine at my end. Good speeds on 10mb (9.1 - 9.6mb)

You might see speed, but it's the latency that is the issue iirc.

smilodon · January 16, 2012, 08:02:21 AM

Ah ok. Well SWTOR ping is 32 ms or there abouts.

Sent from my HTC Desire

DarkAngel · January 16, 2012, 08:56:25 AM

Seems fine here for me, great news after their new advert with bolt

Gone_Away · January 16, 2012, 09:29:42 AM

Quote from: RizZy;342039I am too, anyone any idea how to go about submitting a support ticket?

If you notice any significant issues with connection to our BF3 server (lag etc.) you should post up a support ticket in Virgin Media as the issue is at their end.

GhostMjr · January 17, 2012, 06:32:37 PM

Might just be my local vm service but as of 5pm lost the majority of websites!

Can't connect to deadmen site or ts but can only browse a very limited few.

Steam works fine aswell as luckily battlelog.

Even virgin media.com isn't working via 3G on my phone.

Whatever was broken has certainly blown up in style!

RizZy · January 17, 2012, 07:25:14 PM

I've just been having the same issue GM, pulled the plug on the router & gave it some time alone to think about things & it seem to be better now, although the virgin media help page seem to be dead still, just got this instead -

I guess someones broken something.

Benny · January 17, 2012, 08:34:21 PM

Virgin have had a major outage in Poplar tonight, it's resolved so you should see it coming back.

Gone_Away · January 17, 2012, 08:57:51 PM

man I was brickin it.. I just had my VM package installed today and only now jumped on the PC..

Nothing was working and websites took ages to load if at all.. LOL..

Speedtest was OK on the second attempt.. so whew..

Benny · January 17, 2012, 09:41:53 PM

Aye, it's all restored. It'll now be washed over with corporate jargon and ballcocks. They lost their routing. Anecdotally. Business and home user estates.

GhostMjr · January 18, 2012, 08:00:31 AM

At least we get double speeds upgrades for free!

http://doublespeed.virginmedia.com/

Fazer Erazer · January 18, 2012, 08:09:53 AM

Bummer..just checked that link and my speed won't be doubled but i will get a price cut