Suggestions for a new wheel/pedal set

[FatBob]

So I was getting a few laps in on the current Lotus/Vallerenga setup on Saturday got down to a 1:56.753 using my G27 race rig and manual gears with clutch, saw Sparko drop me a line saying "come on the server we got a few on"
wheel stopped working .... Flashing LED on the gear shifter and rev lights stuck on full on the wheel and no steering at all.

Removed drivers etc rebooted discovered by win 7 okay but a slight twitch right then right again during the wheel startup not the usual wrist breaking 450 in each direction /sigh nowt !

checked warranty and its out by a few months

So opinions please best to still go for a G27 or is there now something so amazing (for about the same dolla ish) that its a must have.

I'm going to order something later this week so any ideas on the back of a fiver to the usual address

[Lameduck]

checked warranty and its out by a few months

The same thing happened on my G25 a few years ago, and I had a chat with Logitech service dept (in Spain) and asked for
a few suggestions. They told me to try a few different things which didn't help and I reported this back to them. After very
little persuasion and emailing (at their request) a copy of my invoice from Overclockers, the guy said well they could not supply a new G25 as
they had ceased production but would a G27 be OK?:yahoo: So I can't fault their after sales.
I recall that Seany had a good experience with them as well. so give them a call first.

Posted this at the time http://www.deadmen.co.uk/forum/showthread.php?14072-Racing-sim-hardware&p=303762&highlight=Lameduck#post303762

[JonnyAppleSeed]

The brother in law had a G27 that went wonky a few months out of warranty ... He got in touch with them and they still replaced it (They asked him to destroy it and send a photo of the bits)

Worth an email for sure

ahhh Mr Duck beat me to it

[Gav]

A fair few people on the lfs forum have also reported the same over the years, certainly worth a try

[FatBob]

nice work gents will give it a go

[FatBob]

nice work gents will give it a go

Email sent...fingers crossed brought in June 2011:unsure:

[Seany]

Good luck!  For my 2nd RMA (which was out of warranty) they gave me a 50% discount voucher on a g27 which I was pleased with.

[FatBob]

oh well back to suggestions for new kit it is then......



Thank you  for contacting Logitech Customer Care. My name is Jozsef and I will gladly assist you with your request.

I understand that you are having an issue with your Logitech G27 Racing Wheel. This is certainly not the experience Logitech wishes for its valued customers to have with our products .

I regret to inform you that your warranty expired. Please try the device with an other computer, doing a clean installation and test the device. If you have same problem with the other computer, unfortunately the device is faulty. Because the warranty is expired unfortunately we can not replace the device.

[TeaLeaf]

Well that sucks!

[FatBob]

Just emailed them back with a "well if that's the best you can do looks like I will have to take a long hard look at what to buy next !"

[sulky_uk]

is this similar to your issue?

http://forums.logitech.com/t5/Logitech-G-Controllers/G27-wheel-not-responding-everything-else-works/td-p/419108

[FatBob]

Looks more to be the internal screw issue as the lights nice and bright, flashing hopelessly but bright (goes dim when the power brick is unplugged)

Will wait to see if they come back to me with anything, as I don't want to invalidate my non existent warranty , if not then its time for surgery /looks for hammers

[Aquilifer]

I had a power supply issue with my g27 some time ago. I don't know is you issue with psu, but the unit feels bit fishy. I didn't want to go for RMA, because I should have sent the whole thing to the place where I bought it and then wait God knows how long. I ordered a replacement psu for 10 euroes. I suppose Logitech knows these China made psus blow up all the time because they sell them as replacements.

[FatBob]

So I got my second email from them which pretty much said "its broke and out of warranty" so thought I'd go for 1 last assault (bad day at work feeling mean !)

Hi there,

So far then we have established 2 things
1)its broken
2)its out of warranty
As you can see from initial enquiry I am asking for some help with how do I go about fixing it ? ie: do I need a spare part, is there a known case of this happening before ?
Whilst it would be awesome for you to send me a new one when out of warranty as a fabulous goodwill gesture to a long time Logitech supporter (typing this on a G15 keyboard and using a G9x mouse !) it was certainly not what I was asking for.
You can't reasonably expect a device that's just 2 months out of warranty to be completely broken without any idea why.
can you at least point me in the direction of a recommended Logitech repair centre, I simply can't accept that telling me its broke and out of warranty can be classed as customer service in any way shape or form, and to be honest expected much better from a well known brand such as Logitech.
If this is something that you are unable to deal with please can you pass this along to your supervisor or someone else who can possibly give me a more constructive answer
regards

[FatBob]

Still after some opinions on the best current wheel/gear/pedal combo's (although I reckon most will be saying G27)